How to ask for a refund
Email support@macwall.app with the subject "Refund request", from the address you paid with if you can, and include your license key or roughly when you bought. We reply within 1 to 2 business days.
Refunds go back through Stripe in the currency you paid, and banks usually show them within 5 to 10 business days.
After 7 days
Billing problems are put right at any time: a duplicate charge, a charge you don't recognize or a license key that never arrived.
Half or all of it back for a video
The Reel Refund program refunds 50% of what you paid when one video of MacWall in use reaches 2,000 views, and 100% at 20,000 views. After a 50% refund your license stays active; a full refund deactivates it.
Go deeper
More questions
- Is MacWall free?No. MacWall has a free 24-hour trial on every Mac, then Pro is a one-time payment for up to 3 Macs. There is no subscription.
- How many Macs can I use MacWall on?One MacWall Pro license activates on up to 3 of your Macs. Pro+ covers 5 or 10 Macs with the same features, and every license is paid once.
- Does MacWall work offline?Yes, for wallpapers you've downloaded. New downloads and activating a key need internet, and Pro pauses after 7 days without a license check.