MacWall Refund Policy

• Covers every MacWall license purchase: Pro, Pro+, multi-Mac packs and any Mac add-on bought with them at checkout.
• Applies even if you have downloaded, installed or activated the App. No reason is needed, though feedback helps us improve.
• The 7 days are counted from the date of purchase.

Email support@macwall.app with the subject “Refund request”, from the email you paid with if you can. Include your license key or the approximate purchase date so we can find the order. We reply within 1 to 2 business days.

We still fix billing problems at any time: duplicate charges, charges you don't recognize, or a license key that was never delivered are refunded or corrected whenever you contact us.

If you live in the EU, EEA or UK and buy as a consumer, you can withdraw from your purchase within 14 days without giving a reason. We don't ask you to give up this right at checkout, so it applies even after you have downloaded, activated or used Pro. Email support@macwall.app within 14 days of the purchase with a clear statement that you are withdrawing. We refund the full amount within 14 days of hearing from you, and the license key is deactivated.

• The request arrives after 7 days (or after 14 days for EU, EEA and UK consumers) and is not a billing problem described above.
• The purchase used a stolen payment method or is otherwise fraudulent.
• Repeated buy-and-refund cycles, or a license that was resold or shared beyond its Mac limit.

None of this limits rights you have under consumer law.

Nothing in this policy limits rights you have under the consumer laws of your country that cannot be excluded by contract. If MacWall is faulty or not as described, you may be entitled to a repair, replacement or refund under those laws, and we will honor them. Our 7-day guarantee is offered in addition to those rights everywhere we sell and never reduces them.

Approved refunds go back to the original payment method through our payment processor, Stripe, in the currency you paid in. Once we issue a refund, banks usually show it within 5 to 10 business days. A full refund deactivates the license key it paid for. A partial refund, such as 50% back under the program below, keeps the license active.

The annual plan is no longer sold. If you still have one, you can cancel its renewal at any time by emailing support@macwall.app; Pro stays on until the end of the year you have paid for, then switches off. Your wallpapers and settings stay on your Mac.

The program on /creator refunds 50% of what you paid when one video of MacWall in use reaches 2,000 views, and 100% at 20,000 views. It works alongside, and does not replace, the money-back guarantee above.

Because we pay you back for the post, it has to be disclosed as paid: include #ad or the platform's paid-partnership label. Posts without it don't qualify. A 50% refund keeps your license active. A 100% refund is a full refund, so it deactivates that license key like any other full refund. The full rules are in our Terms.

If you don't recognize a charge or something went wrong, emailing support@macwall.app is usually the fastest fix: we can refund directly, typically within 1 to 2 business days. You can also dispute a charge with your bank or card issuer at any time. If a payment is reversed, the license key it paid for may be deactivated, the same as after a full refund.

Questions: support@macwall.app. Last updated October 30, 2026.

In this policy, “MacWall,” “we,” “us” and “our” mean the company that makes and sells MacWall, named in our Terms of Service. Contact: support@macwall.app.