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MacWall · Updated August 3, 2026

MacWall Refund Policy

MacWall does not offer a general refund policy. License purchases are final once a key is delivered. This page only describes rare exceptions — and those are never guaranteed. Mandatory consumer rights in your country still apply where they cannot be waived.

No General Refunds

Digital licenses are sold as-is. We do not provide refunds for change of mind, unused licenses, preference changes, or similar reasons. Buying MacWall Pro means you accept that sales are final under normal circumstances.

Exceptions (Discretionary Only)

In a small number of cases we may choose to refund — only if we decide the situation clearly warrants it. That decision is entirely ours. Examples we might consider:

  • A clear billing error or duplicate charge on our side.
  • The App cannot run on a supported macOS version we advertised at the time of purchase, after reasonable troubleshooting.

Even in those situations, a refund is not automatic. Contacting support does not create a right to a refund.

If you want us to review an exceptional case, email support@macwall.app with your purchase email, approximate purchase date, and what went wrong. We aim to reply within a few business days.

Creator Reel Program

The creator / Reel program on /creator is a separate promotional offer with its own rules. It is not a standard refund policy and does not change the “sales are final” rule above for ordinary purchases.

Chargebacks

Please contact us before filing a chargeback. Abuse of chargebacks may result in license revocation.

Contact

Questions: support@macwall.app. © 2026 MacWall. Last updated August 3, 2026.