---
title: "MacWall Refund Policy: 7-Day Money-Back Guarantee"
description: "Yes. Every MacWall license, Pro or Pro+, has a 7-day money-back guarantee, and you don't need to give a reason. Email support@macwall.app within 7 days of purchase and you get a full refund to your original payment method. A full refund deactivates the license key. In the EU, EEA and UK, consumers have 14 days."
canonical: "https://macwall.app/faq/macwall-refund-policy"
published: "2026-11-06"
updated: "2026-11-06"
keywords:
  - "macwall refund"
  - "macwall refund policy"
  - "macwall money back guarantee"
---

# Can I get a refund for MacWall?

Yes. Every MacWall license, Pro or Pro+, has a 7-day money-back guarantee, and you don't need to give a reason. Email support@macwall.app within 7 days of purchase and you get a full refund to your original payment method. A full refund deactivates the license key. In the EU, EEA and UK, consumers have 14 days.

## How to ask for a refund

Email [support@macwall.app](mailto:support@macwall.app) with the subject "Refund request", from the address you paid with if you can, and include your license key or roughly when you bought. We reply within 1 to 2 business days.

Refunds go back through Stripe in the currency you paid, and banks usually show them within 5 to 10 business days.

## After 7 days

Billing problems are put right at any time: a duplicate charge, a charge you don't recognize or a license key that never arrived.

## Half or all of it back for a video

The [Reel Refund program](https://macwall.app/creator) refunds 50% of what you paid when one video of MacWall in use reaches 2,000 views, and 100% at 20,000 views. After a 50% refund your license stays active; a full refund deactivates it.

## Go deeper

- [Refund Policy](https://macwall.app/legal/refund): The full policy: what qualifies, EU and UK withdrawal rights and how refunds are paid.
- [Reel Refund](https://macwall.app/creator): The view thresholds, the platforms that count and how to claim.
- [Contact MacWall](https://macwall.app/contact): Email support about refunds, billing and license keys.

## More questions

- [Is MacWall free?](https://macwall.app/faq/is-macwall-free)
- [How many Macs can I use MacWall on?](https://macwall.app/faq/how-many-macs-per-license)
- [Does MacWall work offline?](https://macwall.app/faq/does-macwall-work-offline)

---

Source: https://macwall.app/faq/macwall-refund-policy